Returns & Exchanges
At Luxo Living, we want you to be completely satisfied with your home furniture purchase, which is why we offer a 30-day change of mind return policy to ensure your space is perfect. If an item isn't the right fit for your aesthetic, our streamlined process makes returning or exchanging your pieces simple and transparent.
Initiate Your Request
Contact our customer support team within 30 days of receiving your order to request a Return Merit Authorization (RMA) number.
Prepare the Item
Ensure the furniture is disassembled and securely packed in its original packaging to prevent damage during the transit back to our warehouse.
Schedule Pickup or Drop-off
Once approved, you can choose to drop off the item at our local depot or coordinate with our courier partners for a convenient doorstep collection.
Receive Your Refund
After our quality control team inspects the returned goods, we will issue a refund to your original payment method, minus applicable shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing