Frequently Asked Questions
Everything you need to know about bringing luxury home.
What are your standard shipping times?
We typically process orders within 1-2 business days. Delivery times vary by location, generally ranging from 3-7 business days for metropolitan areas and up to 14 days for regional zones.
Do you offer white-glove delivery and assembly?
Yes, we offer premium assembly services for select furniture items in major cities. You can add this service at checkout to have our professionals handle the setup and packaging removal.
What is your return policy for home furniture?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging and unassembled condition. Please note that return shipping costs are the responsibility of the customer.
Do your products come with a warranty?
All Luxo Living furniture includes a minimum 12-month manufacturer warranty covering structural defects and craftsmanship to ensure your peace of mind.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our courier partner's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.